TCG Organised Play Customer Service Specialist

LOCATION:
North Rocks, Sydney NSW, Australia

TYPE OF EMPLOYMENT:
Full Time

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About us

Let's Play Games is Australia's premier distributor of specialist tabletop games. We offer a wide range of games, from classic board games to the latest and greatest in tabletop gaming. Our selection includes something for everyone, from families to hardcore gamers. We pride ourselveson bringing the best of the tabletop gaming world to Australia, and our commitment to customer satisfaction is second to none.

At Let's Play Games, we have a team of over 100 dedicated employees working Australia and New Zealand. Our team comprises experts in the tabletop gaming industry who are passionate about bringing the best of the best to our customers. Whether you are a mass market retailer or a localgame store, our team members are dedicated to providing the highest level of customer service. Let’s Play Games is proud to be an EEO employer. We are committed to hiring the best person for the role and organisation in order to create and maintain a diverse and inclusive culture for all.

The Role

The Organised Play Customer Service Specialist is responsible for customer queries, building relationships, and community engagement within the hobby gaming industry. This role requires a passion for Bandai Card Games and expertise in providing excellent customer service, event coordination, and retail support.

KEY RESPONSIBILITIES

Retailer Support

• Review TCG+ application submissions and onboard new TCG+ retailers
• Update and enhance the TCG+ Onboarding and Education Program to provide retailers with up-to-date information and resources, ensuring they deliver exceptional customer experiences.

Product Training

• Coordinate internal training sessions to ensure staff and retailers are informed about new product launches, product allocations, and upcoming resources.
• Collaborate with retailers to develop and execute co-op advertising opportunities.

Organised Play Events

• Plan, coordinate, and execute organised play events that engage the community and promote Bandai Card Games.
• Support the logistics and operations of events, including marketing, setup, and execution.

Community Engagement

• Manage B2C community interactions across relevant platforms, fostering a positive and inclusive environment.
• Share Updates about new products, events and marketing initiatives with the player community.

Marketing Projects

• Support marketing projects as assigned by the Marketing Manager, contributing to campaigns and initiatives to expand Bandai Card Games' reach and engagement.

EXPERIENCE

• Minimum 2 years - actively engaged with one or more Bandai Card Games.
• Proven experience in customer service and events.

SKILLS

• Exceptional organisational, planning, and multi-tasking skills along with the ability to coordinate competing priorities.
• Strong communication and negotiation abilities.

PERSONAL ATTRIBUTES

• Creative problem-solving and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Proficient in the use of Mailchimp, Canva, Excel, Adobe Suite, Google Suite.

ADDITIONAL CONSIDERATIONS

• Flexibility for Travel: Must be willing to travel as required to manage events. Travel may include weekends and extended hours during event periods.
• Weekend Work: Availability to work on weekends is essential. Key events often take place during weekends.
• Fluency in Japanese: Desired, but not essential.

Employer Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?

Applications can be submitted via email to nikole@letsplaygames.com.au, or via seek.